Operational support

Network Helpdesk

To support you with any questions you may have regarding your Sesame membership, or even technical and compliance queries, the Network Helpdesk is on-hand to help.

Our specialist agents are trained to help you in a wide range of areas, so whether you want to discuss remuneration payments, technology support, our processes or procedures, our compliance framework, file review feedback, or complex cases, the Network Helpdesk is here to help.

You can contact the Network Helpdesk from Monday to Friday between 8:30am and 5:30pm, either over the phone or via email.

Mortgage Helpdesk

Get support on those difficult-to-place cases when you call Sesame’s Mortgage Helpdesk. Giving you direct access to highly-trained and qualified criteria experts, we aim to recommend at least one lender for every criteria query you have.

You can contact the Mortgage Helpdesk from Monday to Friday between 9am and 5pm (10am and 5pm on Wednesdays), either over the phone or via email.