OPERATIONAL SUPPORT

Putting experience first

We work hard to support your business with the help you need. Whatever the question, we've got the people who can answer it.

Always there when you need us

Network Helpdesk

The Network Helpdesk's specialist agents are trained to help you with all sorts of queries. So whether you want to discuss remuneration payments, technology troubleshooting, our processes or procedures, our compliance framework, file review feedback, or a complex case, they're here to help. You can contact the Network Helpdesk by phone, email or online chat through MySesame, 9am to 5pm Tuesday to Thursday and 10am to 5pm on Mondays and Fridays.

Mortgage Helpdesk

Get support on those difficult-to-place cases with our dedicated helpdesk. It gives you direct access to highly-trained team whose job it is to understand criteria, and we'll help you identify the best fit for your customer — even if this means having to refer it to another adviser. You can contact the Mortgage Helpdesk by phone, email or online chat through MySesame, 9am to 5pm Tuesday to Thursday and 10am to 5pm on Mondays and Fridays.

Protection Helpdesk

Protection is a major watchword in our industry at the moment — and our helpdesk is staffed by experts who can help you find the right provider for your customer, if you're unsure of the most appropriate solution. You can contact the Protection Helpdesk by phone or email, 9am to 5pm Monday to Friday.

Social media support

Social media is part of life now — and to not engage with it might mean you're missing out on a chance to connect with customers. As a member, you'll get access to a library of pre-approved content, as well as guidance and support on what you can safely say (and not say) online. Plus, you can request a review of you own content so you can deliver the messages you need to, when you need to.

If you're ready to join Sesame, let's get the ball rolling.